Information We May Collect About You We will collect and process all or some of the following Personal Information about you: (a) Information you provide to us. Personal Information that you provide to us, such as when using the contact form on our website, including your name, email address, and other contact details; (b) Our correspondence. if you contact us, we will typically keep a record of that correspondence; (c) Information about how you use our products and services such as information about the amount of time you use our products/services for the pages you visit, and other information about your activities while using our hardware or software. We collect this in order to develop our products and services, and to understand what your usage patterns and preferences are so that our marketing is relevant to you; (d) Survey information we may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey; (e) Promotions we may request Personal Information to administer your participation in contests, sweepstakes or other promotions that we organize; (f) Device Information such as information about your operating system, browser, software applications, IP address, geolocation, security status and other device information in order to improve your experience, to protect against fraud and manage risk; (g) Marketing preference information details of your marketing preferences (e.g. communication preferences) and information relevant to selecting appropriate products and services to offer you; (h) Website and communication usage details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs, other communication data, and the resources that you access; (i) Activities on Social Networking Sites (SNS) if you choose to participate (for example, by "liking" MTPL's profile on LinkedIn, posting a message, or answering a poll), we will have access to the information you divulge which may include Personal Information, depending on your SNS privacy settings.
Use justifications: legal obligations, legal claims, legitimate interests (to cooperate with law enforcement and regulatory authorities).
Identity Verification When you initiate a transaction on our site, we may process your Personal Information (including your name, mobile number, identification number, passport number, nationality, address, date of birth and related documents including your identification card, passport, proof of residence documents such as utility, phone or bank statements and/or government agency letter) for the purposes of identity verification checks and/or to comply with our know-your-customer obligations under applicable laws.
Third Party Services
Processing of Payments on our Site When you submit a payment request on our site (when making purchases from our online store), we pass your payment information (including information about your past transactions, the current transaction, credit card details and IP address) to a third party service provider which conducts anti-fraud checks on our behalf. Our online store merely queries whether the payment information provided by you satisfies the criteria set by the third party’s algorithm and then returns back the results. If your payment information does not satisfy their criteria, the payment request will be declined. This process may result in you not being able to complete a purchase on our site. You may want to check your payment information or try again using a different method of payment.
PayPal is offered as a payment method. When using PayPal on www.mtpl.sg a user must provide their PayPal email address. The user will then be directed to paypal.com to complete their payment, after which they will be redirected to www.mtpl.sg to complete the order.
Shipping Providers and Export Control
We offer shipping through third parties: FedEx, UPS, and other local or international shipping providers. We pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.
Security of your Personal Information (a) We use physical, electronic and procedural safeguards to protect against unauthorized use, access, modification, destruction, disclosure, loss or theft of your Personal Information in our custody or control. (b) We have agreements and controls in place with third party service providers requiring that any information we provide to them must be safeguarded and used only for the purpose of providing the service we have requested the company to perform.
Security over the Internet (a) No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with data protection legislative requirements. (b) All information you provide to us is stored on our or our subcontractors' secure servers and accessed and used subject to our security policies and standards.
Retention of your Personal Information Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When Personal Information is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.
Marketing In providing us your Personal Information, you consent to receive our Direct Marketing communications and/or not have your Personal Information shared among the members of the MTPL group for the purpose of marketing. If you prefer not to receive our Direct Marketing communications you can have your name deleted from our Direct Marketing and/or shared information lists.
Direct Marketing means our communication with you such as mail, telemarketing or email, using your contact information, to inform you about products and services that we think may be of interest and value to you. This does not include communications regarding products or services that you currently have, including improved ways to use the products, or additional features of the products as well as transactional information.
Updating information We will use reasonable endeavours to ensure that your Personal Information is accurate. In order to assist us with this, you should notify us of any changes to the Personal Information that you have provided to us by contacting us as set out in the "Contacting Us" section below.
Your rights If you have any questions in relation to our use of your Personal Information, you should first contact us as per the "Contacting Us" section below. Under certain conditions, you may have the right to require us to: (a) provide you with further details on the use we make of your information; (b) provide you with a copy of information that you have provided to us; (c) update any inaccuracies in the Personal Information we hold; (d) delete any Personal Information the we no longer have a lawful ground to use; (e) where processing is based on consent, to withdraw your consent so that we stop that particular processing; (f) object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; (g) restrict how we use your information whilst a complaint is being investigated; and (h) Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.
Contacting us If you have any questions or concerns about our privacy practices, the privacy of your Personal Information or you want to change your privacy preferences, please contact us through the Contact page.